Contact Us

Use the form on the right to contact us or send us an email at cretecandles@gmail.com . 

         

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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F.A.Q's

FAQ's

 

  • Other than this site, where can I find your candles?

    • At this time, we only offer candles on THIS site and in person when we are selling at local markets. If you know anyone who wants our candles in their store...why haven't you told us yet ?!?

  • Why does my candle have marks on the side?

    • You're a lucky one. We pride ourselves on individuality. Your handle has, what we call, a birth mark. No two candles are identical. The closest to a twin you'll get would be if you ordered one of our tumblers or concrete jars.

  • My candle is broken and/or dented after shipping. What can be done?

    • We hope you never reach out about this but "ship" happens. Send us a picture within 3 days of this occurrence and we will work with you. Please see return policy.

  • I need my candles to arrive sooner. HELP!

    • We have a flat rate of $8 for shipping but if you need it done before that, please email us before placing your order and we will try our best to accommodate your needs. Keep in mind that it MAY take up to week to ship from ordering since everything is made by hand.

  • I live outside of the USA, can you still send candles to me?

    • We will do our best. Each country has it's only customs laws. We learned the hard way. Shoot us an email and we will figure it out.

  • Do you make custom candles?

    • Yup! We have gone as far as making custom fragrances for customers and custom pillars. It's tons of fun. Prices are higher for customization.

  • Do you do events?

    • Yes! We make candles for a range of events, the most popular is for wedding favors and corporate gifts.